FAQs

Frequently Asked Questions.
Here are some common questions to Checkealos.

What services does Checkealos offer?

Usability testing, Competitor analysis and Expert Review.

At what point it is advisable to use the services of Checkealos?
  • You should be taking continuous end-user feedback and refining. If you are starting or developing a new website/application/software product.
  • If you need to improve the performance of your online sales, contacts with potential customers, etc.

  • In case you need information about your competitors.

  • When you require reducing the number of incidents reported by your customers.

  • And in general, if you want to improve your digital presence.

How many competitors can be included?

For each analysis you can get feedback comparing against one of your competitor product/website/application.

What does the company receive as deliverable when the usability test is completed?

You receive an analysis report detailing all the strengths, weaknesses and areas of improvement with priorities from our user experience specialist. You get all the videos of end-user giving feedback including video clips of notable issues.

What is an Expert Review?

It is a thorough analysis of your website, application or platform prepared by Checkealos user experience specialist. Our specialist directly analyses the aspects that need improvement to ensure success of the product. It covers feedback across devices desktop, mobile and tablets.

Checkealos team consists of the Top 30 usability specialists in each country with extensive experience in their field.

What is my part to publish a project with Checkealos?

You will define the end-user profile that fits your customer. You will also identify and specify tasks that you want your customer to perform on your website/application/product.

For example, if you have an online store then you can describe processes related to product search, purchase and payments as tasks.

What is the cost of services?

Usability Testing . Usability testing. The price is established by the user who records a video. Each video is reviewed by an analyst Checkealos to issue a report. Video price is 50 € (excluding taxes).

Example: for a project of 5 videos, the cost will be 250 € (excluding taxes).

Competitive Analysis . The price is established by the user who records a video. Each video is reviewed by an analyst Checkealos to issue a report. Video price is 50 € (excluding taxes).

Example: for a project of 5 videos, the cost will be 250 € (excluding taxes).

Expert Review . It costs € 250 (excluding taxes)

What is usability?

The extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency, and satisfaction in a specified context of use. Analysis involves studies the user behaviour interacting with websites, Internet applications or platforms to improve effectiveness, efficiency, ease of use and satisfaction.

How does Checkealos maintain quality of the projects?
  1. All end-users who have been previously evaluated by us. Similarly, analysts go through a rigorous process of selection so only best work with Checkealos.
  1. Each video recorded is analysed by the user experience specialist for good quality. Videos that do not are not recorded with sufficient quality or have incomplete tasks from testers are rejected.
  1. The reports of user experience experts are checked by the quality department at Checkealos.
What is a Competitor analysis?

You can get direct feedback from end-users giving feedback both on your website/application/software and that of your competitor. You can define the profile of the end-users and define areas of feedback needed. For example, product browsing, searching, buying, payments etc.

All movements screen, mouse clicks, views and perspectives of end-users are recorded as a video during the test. All the tests are analysed by a user-experience expert (analyst) and a report is provided. So you can know the strength and weaknesses your platform, product or website and that of your competitor.

You can choose the number of users needed to provide feedback. However Checkealos recommends at least 5 users.

How can the payment be done and when to pay?

Payment can be made through PayPal or credit cards. We have integrated payment gateway. You can pay at the time of ordering a project

How can my company benefit by usability?

Improved usability helps increasing online sales, increases loyalty of customers, increases customer conversion, increases intuitiveness of the product, customer satisfaction and aligning to customer needs.

What does the company receive as deliverable when the competitor analysis is completed?

You receive an analysis report comparing your product/software/application against your competitor detailing all the strengths, weaknesses and areas of improvement with priorities from our user experience specialist. You get all the videos of end-user giving feedback including video clips of notable issues.

How to publish a project?

Publishing a projects is done through the platform www.checkealos.com.

The first time you will access it from the home page or service pages. Choose the desired service and click on “view more and apply”. You will see the service description with prices. Clicking on button ‘Create a project’ will start the registration process. You only have to fill your data (company name, VAT number, email address, etc.) and apply for the first project.

From the second time onwards you can log-in with your username and password into your account section and directly order from the right corner of the page ‘buy new project.

You will define the end-user profile and the areas of feedback needed through the project. Once a project has been completed you will receive videos and or report through your Checkealos account.

What service should I be interested? What is recommended by Checkealos?

If you are developing a new project (online store, web, application platform services, etc.) we recommend you between 2 and 3 usability testing projects throughout the development cycle. Starting with the first prototype. Likewise, it is also very helpful to have an Expert Review (expert report), as it will offer a broader perspective on user experience. Also it would be advisable to analyse the competitor in order to capitalize on its strengths and enhance your own.

However, if you already have a web application or platform, we recommend you perform a usability test with a minimum of 5 users and obtain Expert Review feedback.

Continuous improvement by obtaining user feedback throughout your product road map is the way forward

What is the length of the feedback videos?

Each video lasts about 15 minutes. It may be slightly lower or higher depending on the tasks set by you.

What is usability testing?

Usability test is an indispensable technique used in evaluating the usability of websites and applications through direct end-user feedback. Our online platform facilitates getting end-user feedback. You are able to choose the end-user profile and define areas of feedback. For example, product browsing, searching, buying, payments, etc.

All movements screen, mouse clicks, views and perspectives of end-users are recorded as a video during the test. All the tests are analysed by a user-experience expert (analyst) and a report is provided. So you know the weaknesses of your platform, product or website and adapt it to fit the customers.

You can choose the number of users needed to provide feedback. However Checkealos recommends at least 5 users

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For any other questions, please contact us