Customer Effort
METRIC
4.6
CES
Effort down 0.4 since Q2
correlated with 2x retention at 4.6+
4.6
CES avg
84%
FCR
9%
Recontact
Effort by channel
Self-service
4.8
Chatbot
4.5
Web chat
4.3
Phone
3.4
Store
4.9
Checkealos HXS · METRIC dashboard