Service Experience
OUTPUT
84%
FCR
FCR up 5 pts · contact rate 12%
closed-loop 94% · SLA 98.4%
84%
FCR
4:12
AHT
6%
Escalations
Ticket routing
Billing
92%
Technical
88%
Account
85%
Product
78%
Bugs
71%
Checkealos HXS · OUTPUT dashboard