CHECKELOS · HUMAN EXPERIENCE SUITE · 6 DIMENSIONES · 351 SOLUCIONES

The XM Dimensions — Concept Map

usability → loyaltyinternal tools → engagementresolution → NPSengaged agents → serviceservice ops → strategypeople data → strategypromise = deliveryproduct data → roadmap
🎨UXUser Experience108 solutions
📊 SUS 74🧪 Usability · Card Sort📤 Friction map
👤CXCustomer Experience85 solutions
📊 NPS 72🧪 Journey · VoC📤 Churn alerts
⭐BXBrand Experience64 solutions
📊 Index 68🧪 Ad · Tracking📤 Perception report
🧭StXStrategic Experience32 solutions
📊 ROI 2.4x🧪 Governance · Foresight📤 Board report
🛠️SXService Experience17 solutions
📊 FCR 84%🧪 Contact analytics📤 Resolution ops
🧠EXEmployee Experience45 solutions
📊 eNPS 58🧪 Pulse · 360°📤 Culture report
🌐HXSHuman Experience Suite351 solutions · one data model
Leyenda
UX
CX
BX
SX
EX
StX
Direct influenceCross influence🌐 Central HXS hub
📥Inputs
Surveys · Card Sort · Tree Test · Panel · Integrations
→
🧮Data
Verbatims · Journey · AI Sentiment · Segments
→
📊Metrics
NPS · eNPS · CSAT · CES · SUS
→
📤Outputs
Alerts · Benchmarks · Reports · Roadmap
🧾 img alt — The XM Dimensions — conceptual map of the Checkealos Human Experience Suite (HXS): a central hub connecting the six experience dimensions (UX, CX, BX, SX, EX, StX), each with its own metrics (SUS, NPS, brand index, FCR, eNPS, ROI), methods (usability, journey, ad tracking, contact analytics, pulses, governance) and outputs (friction maps, churn alerts, perception reports, resolution ops, culture reports, board reports). Labeled arrows show direct and cross influences between dimensions.