What support is for
A study template nobody launches is not a methodology. A dashboard nobody opens is not a metric. Support exists to close that gap between what the platform can do and what your team actually does with it on a Tuesday.
How we support you
Four layers that keep your team productive from day one.
Onboarding & setup
Guided workspace configuration, user provisioning, and first-study launch within your onboarding plan.
Dedicated Customer Success Manager
A named CSM who understands your goals and helps you get value from the Human Experience Suite quarter after quarter.
Technical support
Responsive support across channels with clear SLAs, so issues are resolved before they block a study.
Success planning & reviews
Regular business reviews that track adoption, outcomes, and the roadmap for the next period.
Who you will actually talk to
People who run studies, not a ticket queue.
Your CSM has run experience programmes, so the conversation is about your research questions rather than your licence.
Technical support understands the study you are trying to launch the screening criteria, the panel, the metric not just the ticket number.
What we will not do
Worth stating before you write to us.
Sell you a tier you do not need. Disappear once onboarding ends. Report activity as if it were an outcome.
If your programme does not need something we sell, we will tell you.
Ready to put experience data to work?
See how Checkealos turns customer, employee and user signal into decisions your board can defend.
Talk to an experience specialist